Help & FAQ

Answers to common questions about renting, lending, and your wallet

How do I rent a book?

Open any book's page and click "Borrow Request." Pick how many months you'd like it for (up to the owner's maximum), review the total price, and send the request. Once the owner approves, confirm you've received the book to start your rental.

How do I list a book to lend?

From your dashboard, choose "Upload Book Now," fill in the book's details, and set your monthly lending price and maximum rental duration. Your listing goes live once an admin approves it.

What is the minimum wallet balance for?

You need to keep at least 500 tk in your wallet to request or receive a book. This acts as a security reserve so there's always enough balance available to cover the transaction.

How do I add money to my wallet?

Go to "My Reloads" from your dashboard and reload your balance securely through our payment gateway (cards, mobile banking, and more).

What happens if a book isn't delivered, or isn't returned?

Either party can raise an issue directly on the order. Our team reviews it and mediates a resolution — see the Refund & Dispute Policy for the full process.

How do owners get paid?

Owners receive 75% of the rental price for each completed rental once an admin releases the payout; the remaining 25% covers platform commission.

How do I withdraw my earnings?

Owners can request a withdrawal from "Withdraw Balance" in the dashboard, once payout details have been added and approved. Requests are reviewed by an admin; if rejected or marked failed, the amount is automatically returned to your wallet.

Still need help?

Contact us and we'll get back to you.